剑桥商务英语沟通技能 高级商务写作
作者： （英）蒂姆·班克斯（Tim Banks）编著
出版时间：2019年版
丛书名： 剑桥商务英语沟通技能
内容简介
《剑桥商务英语沟通技能：高级商务写作》这本书几乎覆盖商务写作的所有方面——邮件、信函和报告。内容主要集中在沟通技能及写作大纲。书后附的CD再现了真实的商务人士如何会面，以及电话沟通。书后附有练习答案和录音脚本。
目录
Getting ready to write for impact
1 Introductions，requests，enqui ries
A Introduce you rself in emails and Ietters
B Enquiries and requests in emails and letters
2 Notes and minutes
A Note—taking skills
B Meeting minutes
3 lnvitations and Ietters
A Write．accept and decline invitations
B Formats for business Ietters
4 Preparing a report
A Analyse what makes a report effective
B Making notes for a report
5 Making your case in a report
A The Introduction
B Present information and describe data
6 Getting the tone right
A Ensu re the style is right
B Apologise and thank in emails and letters
Case study 1：Kompleet Solutions
7 Making and responding to complaints
A Make complaints
B Handle complaints
8 The body of the report
A Link your ideas and build effective pa ragraphs
B Think about the reader
9 Negotiating in writing
A Negotiate via email；cOnfirm ag reement
B Structure negotiating emails
10 The report concluded
A The Conclusions section
B The Recommendations section
11 Making arrangements by email
A Set up meetings；confirm and change arrangements
B Check understanding；cla rify meaning
12 Finishing a report
A Write an Executive summarv
B Edit and check your writing
Case study 2：ADC
Audio scripts
Answer key
AdditionaI materials
Extended writing tasks
Extended writing tasks：Model answers
Acknowledqements
